Frequently Asked Questions
- Q: Is this hotel universal or barrier-free design?
A: Yes, this hotel is designed as universal or barrier free, Please visit here for details.
- Q: Is there bathroom and toilet in each rooms?
A: All the room has bathroom and toilet. Bathroom and toilet of Japanese-style room are seperated with the exception of Western-style room. Bathroom in guestrooms are not hot spring water. For hot spring, please go to public hot spring in our hotel.
- Q: Is there non-smoking room?
A: We do not have non-smoking room, but we can spray room freshener and deodorant before check-in. Please let us know in advance.
- Q: Can we smoke inside our room?
A: Yes, you can smoke inside your room.
- Q: Do you have room with private open air hot spring?
A: We do not have room with private hot spring. Please use public hot spring in this hotel.
- Q: What are the available amenities?
A: In guest room, there are yukata, haori, bath towel, face towel, toothbrush. You can also find a fridge (empty), glass, electric pot, water kettle, chopsticks and tea set.
Publich bath have shampoo, conditioner and body soap.
Female changing room has hair brush, cotton bud, hair rubber band, shower cap, toner and lotion.
Male changing room has comb, cotton bud, shaver, hair tonic.
- Q: Can we bring drinks to our guestroom?
A: Yes, please use the empty fridge available in our guestroom. Please refrain from taking drinks to your room from restaurant, Izakaya, banquet room. Vending machine and ice maker is available in hotel.
- Q: What is check-in, check-out time?
A: Check-in: 14:00~ ; check-out: ~10:00am. Early check-in and late check out is available with payment. * Room may be not available depending on availability.
[Information on check-in time change.]
Check-in time will be from 15:00 on November 1, 2017.
There is no change in the checkout time.
- Q: Can we use credit card here?
A: Credit card is available. JCB, VISA, Master, AMEX, UC, DC, NICOS, DINERS, UFJ, SESON etc... Please inquire for more details. For credit card payment, only one-time payment is accepted.
- Q: Where should we keep our valuables in the hotel?
A: Every room has a security box equipped for you to use, and you may also keep them at our front desk. For public bath, we have locker with key (¥100 deposit require)
- Q: Can we use internet?
Wi-Fi is available for your devices in lobby area without charges. Internet is not available in guestrooms.
- Q: Can we stay with our pet?
We are afraid that we do not have facilities to accomodate your pets. Please use pet hotel or other service.