- Q: Are toilet and shower room separated in the room?
A: Toilet and shower room of Japanese-style room are seperated with the exception of Western-style room. For the toilet, all rooms are equipped with "Washlet" conditioning.
- Q: What time is for Check-in, check-out?
A: Check-in: 14:00~ ; check-out: ~10:00am.
[Information on check-in time change]
Check-in time will be from 15:00 on November 1, 2017.
There is no change in the checkout time.
- Q: What time is the latest check in time?
A: If you plan to have dinner at in-house restaurant, check in should be done till 18:00. Please call us to let us know if you are later than 18:00.
- Q: Where should we keep our valuables in the hotel?
A: Every room has a security box equipped for you to use, and you may also keep them at our front desk.
- Q: Is there an Ice-making machine in your property?
A: We are sorry, but there is no Ice-making machine in the room. You may order by phone to the front desk, surcharge may cost. 350 JPY (including tax) / bag
- Q: Do you have yukata (Japanese bath rope) for children?
A: Yukata for children: LL (122cm~ 133cm), L (111cm ~ 115cm), M (101cm ~ 105cm), S (76cm ~ 80cm)
For adults, XL (176cm ~), L (166am~ 175am), M (156cm~ 165cm), S (~ 155cm)
- Q: Do you put home delivery service from the hotel?
A: We have that service at the gift shop "Kitano Machi" on the first floor during 07:00am~22:00. (Japan domestic delivery only)